The people who benefit most from a video security system aren’t always the ones who installed it. It’s the front-desk employee pulling up a live view, the property manager searching for a delivery clip, or the shift lead checking in on a stockroom. If the software those people rely on is clunky or confusing, they either avoid it — or worse, miss something because they couldn’t find the right screen fast enough.
OpenEye recently rolled out an updated navigation structure for OWS, along with improvements to how feedback and support requests move through the platform. The goal is simple: make the day-to-day experience — pulling up live footage, running a search, reviewing an alert — more intuitive for the people using it every day, not just the technical team who set it up.
Why It Matters
A system is only as useful as the people operating it feel comfortable using. Easier navigation means less time spent hunting for a feature and more time actually using the tools already built into the platform — search, alerts, live monitoring — that often go underused simply because they were hard to find.
Where We’d Recommend It
This is worth flagging for any customer whose day-to-day staff, not just IT, log into the system regularly. Retail managers, front-desk teams, and property staff are exactly the users who benefit from a cleaner, simpler layout.
Next Step
If it’s been a while since your team got a walkthrough of the system, or new staff have come on board since the last training, CSS can run a quick refresher session to make sure everyone’s actually using the tools available to them.
